Should you be involved in or observe a police, fire or medical emergency in progress you can dial 9-1-1- to get immediate and expert help from the Neptune Beach Public Safety Department. When you call in an in-progress emergency, it is recommended that you follow these steps:

1. Remain calm and stay on the line.

2. Answer all questions asked of you by the Neptune Beach Public Safety Dispatcher that you speak to;

3. Follow all instructions that the dispatcher gives you;

4. Stay on the line until the dispatcher ends the call.

The 9-1-1 service is available 24 hours a day, 7 days a week. The enhanced 9-1-1 service provides the Communications Center with the caller’s name, address and telephone number. However, there are times when the information is not correct, i.e. when using a cellular telephone and/or when you move and keep the same telephone number. Therefore, the dispatcher will want you to verify the information by asking you who you are, where you are, the telephone number and what your emergency is. All this information is essential to provide you the appropriate response form the department.

Do not use 9-1-1 to call in non-emergencies, such as noisy neighbors, a loud party, barking dogs, or to ask why the electric power is off. Reserve the use of 9-1-1 for true emergencies. It is a good idea to teach young children how to use 9-1-1, when to use it, and the importance of not using it to play.

If you or any member of your household accidentally dials 9-1-1 stay on line and tell the dispatcher it is an error. All 9-1-1 calls are checked and a police officer will be dispatched to your residence if/when you accidentally dial and hang up.

Report suspicious or criminal activity?

Persons who witness suspicious or criminal activity should contact the Neptune Beach Police Department immediately. This can be done by calling the police service number at 270-2411. If it is an emergency, call 9-1-1. A uniformed officer will be dispatched to investigate any suspicious activity. You will be contacted to provide any additional information to help resolve the problem. Answer any questions the officer might have and follow his/her recommendations. Remain as clam as possible and try to remember specific details about the suspicious or criminal activities you have witnessed.

This is your community – help us to help you keep it SAFE!